We are committed to ensuring that you are satisfied with your furniture purchase. If you are not completely satisfied with your purchase, we will provide you with a refund or return service in accordance with the following terms.
Return Conditions
Products must be returned within 30 days of delivery. Returned products must be new, unused and intact in their original packaging. Certain special items (such as custom furniture, discounted items, clearance items) are not returnable. Please refer to the product details page for specific information. Refund Process
Please contact our customer service email (home@radiantroomstop.com) or phone customer service to explain the reason for the return and provide the order number. Our customer service team will guide you through the return process and provide a return address. You will receive a refund after we receive and confirm that the returned product meets the return conditions. The refund will be processed on the original payment method, and the specific arrival time may vary depending on the payment institution. Return Shipping Costs
If the return is due to damage or wrong shipment, we will cover the return shipping costs. If the return is due to personal reasons (such as change of mind), the return shipping costs must be borne by the customer. Refund Processing Time
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be processed to the original form of payment and are typically available within 7-10 business days. Items Not Eligible for Return
Items that are visibly worn, damaged, or incomplete. Items that have not been returned to us prior to receiving a return authorization. Contact Us
If you have any questions, please feel free to contact us at:
